We will contact you within five weeks. If it takes longer, you will be notified by phone, email or letter. Children who contact us are given priority. We will do everything we can to help you as soon as possible.
What can you do yourself?
Do you have a complaint about a government organisation or another organisation regarding children's rights? Then report your complaint to them first. If you disagree with the organisation's response, you can send their response to us. We can then process your complaint.
Has your complaint been resolved in the meantime, or is intervention by the Children's Ombudsman no longer needed? You can let us know by calling the free telephone number: 0800 8765432 (when you call from the Netherlands) or +31 70 8506 995 (when you call from abroad) or check our contact page.